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Please help

Floppyfishe
Honored Guest

My meta quest 2 headset will not connect to my pc by air link and the link cable I’ve tried everything followed tutorials one after another and I still can’t get it to connect to my pc when I try to use air link the loading screen doesn’t end it Is just 3 loading dots it doesn’t stop not even over night it is a generic link cable 

please help me meta quest 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Link issues are no fun! We appreciate you letting us know the experience your having with your Link and Air link. When getting connected with Link or Air link we need to make sure your PC has the required specs we need to have this run smoothly. You can click here to see the requirements we need! Please make sure your specs are up to date and within our requirements. 

 

Please contact our Meta Store Support if you're still experiencing problems even though they meet our requirements! We are unable to gather your logs to take a closer look at this due to the limited tools available through our Forums which is why we want you to connect with a agent. You can click here to gather your logs and send them up to one of our awesome agents through a live chat or submitting a ticket. 

 

We hope to get you back on track soon!

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