My Facebook account was recently hacked, and during the breach, the hacker created a Meta account using their personal data but linked it to the hacker's email address. They then connected this fake Meta account to my Facebook profile.
I successfully secured my Facebook account by changing the password, email, etc. However, I am unable to disconnect or remove the unauthorized Meta account because Facebook requires the password for the Meta account, which I don’t have since it was created using the hacker's email. Additionally, I can't reset the password for the Meta account as we don't have access to the hacker's email. I can’t even remove the hacker’s email from my Facebook account because it keeps asking me to login to the hacker’s meta account.
I am urgently seeking help to either disconnect or remove this Meta account from my Facebook. Please contact me so I can provide you the specific information you need to help me.
We’re sorry to hear you are having trouble with your Facebook account. We here on the community forums can’t assist you with this directly. We can offer support for Meta Quest accounts or Quest device-specific issues, but unfortunately, we can’t help with anything related to Facebook account issues.
We will be closing this thread since there’s nothing else we can do to help.
Thanks!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
