09-28-2022 05:37 AM
hello, it is impossible for me to connect to the application, is this normal?
Thank you
09-28-2022 07:55 AM
Hi @wichman06! That's certainly something we'd like more info about so we can help get you playing poker with friends.
We hope to hear back from you so we can determine next steps. Thanks!
09-28-2022 09:48 AM
Thank you for answering me, then, the application launches and remains blocked on the start menu, it is the only application that does this, and I am well connected to the internet thanks to WiFi.... I don’t understand
09-28-2022 10:06 AM
Thanks for writing back! We're glad no other app is affected. We suggest uninstalling PokerStars VR and then reinstalling it. Please let us know if that gets the app working.
09-28-2022 10:09 AM
ok, I try....
09-29-2022 10:26 AM
Hey there! Did uninstalling the app work? If you need more help, please let us know. Thanks!