Hey @Cormac_mac_Keane. We're disheartened to hear you aren't able to effortlessly enjoy the battle. We definitely wish for you to have a much better experience in the VR world. With the connection being intermittent while in gameplay, please try the following:
Try connecting to a different network.
Reboot the headset.
To restart your headset:
With your headset on and powered on, press and hold the power button on the right side of your headset until you see the Power off screen.
Select Restart. Your headset will turn off and then turn back on.
Let us know if you continue to have this issue after these steps, as we're eager to get you back in the battle headset first.
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Hey @Cormac_mac_Keane! We wanted to follow up with you and see if you had been able to perform the steps we provided, or if you still needed assistance with your issue. Please reach back out to us and let us know if we need to look into this issue further with you or if the issue is resolved.
We look forward to hearing back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello I also have this issue. Sometimes my game works fine, other times population one is unplayable. It is very frustrating that only pop 1 has this issue.
01-31-202401:07 PM - last edited on 01-31-202401:10 PM by ShiroTenko
Hi @Joisco! We understand how important this game is to you and we would love to help you keep playing. Thank you for bringing this to our attention, we know it's never fun to experience any issues with WIFI connectivity. We would love help get this matter resolved for you. Luckily, we do have a couple of troubleshooting steps we can try to fix this WIFI connection. With that being said, can you please try these troubleshooting steps if you haven't already?
Disable the dual-band feature of the router so the headsets can be on the same channel. This may help the headset from joining another channel which can impact the Wi-Fi signal.
Reboot the headset
Try connecting to a different WIFI network connection.
Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)
We've seen these steps help people out in the past with the same issue you're having. Looking forward to hearing back from you soon! Have an extraordinary rest of your day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again, @Joisco! We just wanted to follow up with you on the issues you were having Population one title. Did you still need assistance with this matter? Talk to you soon! Have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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