07-29-2022 10:36 PM - last edited on 08-29-2022 08:57 AM by Ryanality
I am trying to install Pop:One in my son’s headset but for some reason the app does not show up in the Oculus Store.
What’s strange is that if I log onto his headset I am able to download and install the game just fine. Does anyone know why this happens? Is there a parental control setting somewhere that’s driving this?
We have our own headsets and would to be able to play together.
Solved! Go to Solution.
08-11-2022 11:01 AM
Hey everyone, thank you all for bringing this to the forefront of our attention. The team is currently in contact with engineering to inform them of this issue. While we are awaiting a response, please continue to document your experiences and issues in this thread and we will keep it updated as more information becomes available. Thank you for your continued patience and we will provide an update as soon as we have it.
a week ago - last edited Tuesday
Hey guys! Just wanting to reach out here before the fire spreads. It seems like this thread was actually an older issue which we've fixed.
Regarding now though, I assume when the game went Free-To-Play the new issue arose and people aren't currently able to locate the game in the store. We are looking into this currently and I'll be updating my response as any come in!
Any information you may have on this would be very useful. Thank you!
Edit 3/14/23 - - Checked in with our engineers and there doesn't seem to be anything just yet.
07-31-2022 02:26 PM
Hey there, @Nephroid! We would love to get to the bottom of this and see what we can do to get you guys both on population one! So that we can get the ball rolling we would like to start by providing you with some troubleshooting steps. Please try the following:
As for your question about parental controls, when parental controls is on, it should ask you first if you'd like to give your son permission to use it, so if you have not denied him any access, it may not be that.
If those steps above did not help, please don't hesitate to reach back out to us so that we can continue to help you!
07-31-2022 08:31 PM
Thanks for replying. We have rebooted the headset many times and have also confirmed that our headset has the latest update.
We are not able to reinstall Population:One since we could not find it in the store to begin with.
08-01-2022 01:38 PM
Hey @Nephroid it looks like the publisher decided to end support for Quest 1. Unfortunately I don't have any information on why this is happening. Many other people have reported the same experience that you have in the Ratings & Reviews section of the experiences page. I know that's not the kind of answer you're looking for, but I hope it answers your question.
Scroll down to the reviews and sort by Most recent: HERE
08-01-2022 01:55 PM
Thanks. We definitely have Quest 2’s so that shouldn’t be the problem. (Unless the store somehow thinks I have a Quest 1).
I scrolled through about 10 pages of recent reviews but can’t seem to find anyone one with my issue, specifically that the app doesn’t show up in the store at all.
08-02-2022 01:15 PM - edited 08-02-2022 01:16 PM
Thank you for providing us with this feedback. We advise at this time to please report this bug.
This is how you can report this issue, follow the steps down below:
To report a bug from the Meta Quest mobile app:
Please know we will always be here if more things occur. We will jump right in and assist with no hesitation.
08-03-2022 01:40 PM
We hope you're enjoying your day.
We wanted to check in on you regarding the conversation we had yesterday. Are you able to finally purchase 'Population: One'? If you're still encountering issues then please feel free to update us and our specialist will work as a team to lead you to a solution.
Always here to help!
08-03-2022 10:12 PM
Thanks for checking in. My issue is still unresolved. Pop:One still does not appear in the store when my son is logged into the headset. Yet when I log into the same headset I have no issues installing and running the game.
08-04-2022 02:20 PM
We haven't lost hope. Let us go ahead and try a few more things.
Would you be able to try purchasing 'Population: One using your mobile app or PC? We advise to even try using your web browser to purchase the game. If this doesn't work out please try open a new tab in incognito.
If you're still running into issues, please feel free to reach back out to us and we will get you covered.
Always here to help!
08-04-2022 07:03 PM
Thanks for the suggestion. Unfortunately Pop:One still does not come up in the search. Here is a screenshot of the search results on the Oculus App.