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Power button and charging LED doesn't work.

Level 2

My headset can charge but I can't restart it or turn it off. I have already factory reset it and nothing fixed it. I made sure the ribbon cable wasn't unplugged or torn for the LED and button. I am just asking for help or if anybody else has this issue.


Community Manager
Community Manager

Hello there! We know power issues are the worst, so we'd love to help out! 


We love to know that you're already well ahead of the troubleshooting as well, awesome job!


As for now, the best suggestion we could provide is to reach out to our support team where they can look at some possible warranty options that may be available.