04-24-2022 01:58 PM
My quest 2 is stuck on the meta verse power screen it shows a chip every time I try restarting it what can I do
04-25-2022 01:23 PM
Hi there! We're sorry to hear you're having this experience with your headset. We know how concerning this must be for you, and we want to help you get to the bottom of this. Please try charging your headset for 2 full hours and then perform a factory reset using the following steps:
If this does not work, or you're unable to perform the factory reset, please reach out to our support team here. If you submit a support ticket, please include the details of your issue as well as all troubleshooting steps you've tried so far. One of our agents will be happy to look into your options with you. 😊👍