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Pre Order Cancel Not Working

m0thman1
Honored Guest

Ive been trying to cancel a preorder so i could purchase a game because it came out but whenever i tried to buy it it just says pre ordered and ive contacted customer support over the last couple days but have gotten no update about how long this will take or what to do

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there @m0thman1 

 

Thanks for getting in touch with the Meta Support Team, we understand your concern and so we can look into this issue further could you please send us a private message.

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Looking forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

WINGERZICKED
Honored Guest

Im having the same issue with 2 games, I've contacted support via WhatsApp and it still can not be solved