cancel
Showing results for 
Search instead for 
Did you mean: 

Pre Order Cancel Not Working

m0thman1
Honored Guest

Ive been trying to cancel a preorder so i could purchase a game because it came out but whenever i tried to buy it it just says pre ordered and ive contacted customer support over the last couple days but have gotten no update about how long this will take or what to do

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there @m0thman1 

 

Thanks for getting in touch with the Meta Support Team, we understand your concern and so we can look into this issue further could you please send us a private message.

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Looking forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

WINGERZICKED
Honored Guest

Im having the same issue with 2 games, I've contacted support via WhatsApp and it still can not be solved 

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?