Preorder won’t download

[KingDimere19]

I preordered help wanted 2 on 2023 December 25th and when it came out it says I have to buy it again you can look at my account this is not my real account my real account it @King.Dimere19

[THATONEJAX]

I have the same problem funny thing we posted something at the same time

[KingDimere19]

Do you know how long it takes for the meta quest people to come

[THATONEJAX]

Prob like a day or so

[THATONEJAX]

Is there a way to check when you pre-ordered it

[KingDimere19]

Idk I tried to

[THATONEJAX]

So does it say pre-ordered still or just showing the price.

[KingDimere19]

Just showing the price

[Choleni · Accepted solution]

Hey @THATONEJAX  and @KingDimere19 

you are not alone, there is a large thread about that issue

https://communityforums.atmeta.com/t5/Get-Help/Preorder-won-t-download/m-p/1122856#M255029 

you both should send a PM @MetaQuestSupport 

click on the name to visit their profile page, then click the "send a message" button.

They are able to help you with that.