I preordered Fnaf help wanted 2 and I waited months for it to come out, only to realize that once it was available it said I had to purchase it. I’ve looked at my card and it still charged me the 40$ so I’m left wondering what went wrong.
Hello! We understand that information regarding pre-orders and purchases is crucial, especially when you have not received the purchased item. We would love to provide any further information we can!
First, here is some general information about pre-orders. They are not charged to your payment method until after the game is released. If your payment method cannot cover the cost when the game releases, the pre-order will fail. In such cases, an email will be sent with instructions on how to correct your payment method. If a pre-order is cancelled however, any pending or processing charges will be returned to your payment method. We encourage you to contact your payment provider for any charges still in the pending or processing status.
If you would like some further information about your pre-order, we would love to look into it and provide any further information we can! Feel free to reach out to us directly from our Profile Page at any time while logged in.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again. If everything has been resolved, great! Otherwise, we would be happy to look into this if you still have any questions or issues regarding your pre-order. Just let us know.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
