Preview Apps Not Appearing

[Sciion]

I recently got an invite email from my employer to install a pre-release version of a game we're working on. I clicked the link in the email, which took me to a login page. Upon logging in, I was taken to a page that said "Congrats! You can now find your preview in the My Preview Apps section in the Oculus App." 

The only problem is, if I go to the My Preview Apps section, it's empty. All it says is "You currently do not have any preview apps."

I tried chatting with Customer Support, but they were very unhelpful and said there was nothing they could do as it wasn't an official Oculus app. Would anyone know how to fix this issue? I need to be able to play the game for work purposes, so being delayed like this isn't great. Thanks!

[biscuitsngravyy · Accepted solution]

Hey Sciion, this is a great question but the Customer Support team and Community Support team do not handle any developer related questions. You might have some luck if you want to post this over on the developer forums here. 

Hope you get the answers you need! 

[Sciion]

I'll definitely try over there, thank you so much!

[michakfromparis]

I have exactly the same issue. Was invited to a Preview. I can see it on the web in the oculus portal but nothing appears in the store either on mobile or in the quest. Please help!!!

[MetaQuestSupport]

Hey micahfromparis, to clarify the Customer Support team and Community Support team do not handle any developer related questions. You might have some luck if you want to post this over on the developer forums here.

Hope you get the answers you need!