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Pro Controller stuck updating

grant201288
Honored Guest

got my Quest Pro controllers today and paired them to my headset (Quest 2), however I can't use them and a little pop up saying "Controller update in progress (Left 0%) (Right 0%)" keeps appearing evey 30 seconds, I left the controllers a while to update but they never progress past 0%

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there @grant201288! We’re just dropping in to see if we can be of some assistance with the matter. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you. With that being said, can you please verify a few things for us so we can get a better understanding on the situation.

  • Is the Quest 2 headset on the most recent software version?
  • Have you attempted to unpair then pair the Quest Pro controllers once again?

We're looking forward to speaking with you soon. Have a legendary rest of your day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again @grant201288! We just wanted to check in with you and see if you still needed any help with the issues you were having with controller stuck updating. If you still need any assistance, please feel free to reach back out to us at any time! Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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