I have the pro-controllers connected with the Quest 2. A few months ago they used to loose connection all the time then come right back on. After an update it stopped and was just random and so quick/infrequent it really didn't make a difference. The last update or 2 I've noticed it happening again - enough to where Supernatural will stop because of it - yes, this is both controllers. Well, yesterday morning my right controller lost connection and won't come back. I restarted my headset - didn't work. I unlinked my controller and relinked it - didn't work. I turned my headset off then back on - didn't work. I turned my headset off and left it alone all day/night - didn't work. It was still not connected this morning.
Please help me with this. TIA
Howdy there, @JaiJax! We completely understand that you're encountering some issues with the Quest Pro controllers when linked to the Quest 2. We know how this affect your VR experience. We also appreciate you letting us of the sort of troubleshooting you've tried so that we know where to begin. So, first let's try to attempt doing a factory reset on the controllers. We'll leave the instructions here so you may try it if you haven't already.
Please let us know how it goes so we can determine if any additional steps are required!
Hello there! We're keeping an eye on you and wondering if you still need any further assistance. If you do, please let us know, and we'll be more than delighted to continue assisting you.
I have oculus pro and oculus pro controllers. After the software automatically update, my oculus pro controllers no longer working. I try to pair them and turn on and off couple time . Nothing is working. I went to setting turn off the hand tracking and switch controller, nothing is working. How do I get my controllers working again?
Hey there! We thank you for bringing this to our attention and trying some steps on your own; it lets us know you are ahead of the game. We know how having connection issues with your controller can stop you from enjoying your VR experience. No worries; we'll be happy to help! Could you please try the following steps to see if they fix your issue:
Let us know if this works for you!
Hey there! We're just following up with you to see if you still need assistance. If so, please provide the information from our previous message and we'll assist. We hope you have a great day!