I purchased a pair of Pro controllers from the online Meta store in January. I was not able to open them until February, and the right controller has a problem with the thumbstick. It sends me teleporting and flying around in games. This happened immediately after I started using them.
I unpaired them, re-paired them, factory reset them, and tried a second pair of Pro controllers from another headset and they work just fine. These new ones do not. No amount of resets and whatnot is making a difference.
Since I was outside the product return window, I put in a ticket with Meta to get these replaced. Since that time, I have been in a revolving loop of receiving emails from Meta requesting the same information over and over again, me providing that info, and then several days later receiving an email asking if I still need help from support or can they close the ticket. Yes, I still need help. I need these controllers replaced.
I sent the info in again a few days ago and today received another email asking "Do you still need help with this or can we close the ticket" email. This is the third time I've received this in response to me providing the requested info.
How can I get out of this loop and get these controllers replaced? It was a very expensive purchase and I am unable to use them.
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