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Problem AuthModul returned invalid device

DJERALD.Russia
Honored Guest

I live in Russia.And with vpn, I can't upload my Meta profile anymore. I know the whole situation in the world. But please help with the problem AuthModul returned invalid device.😔

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there @DJERALD.Russia! We know how discouraging it can be to not have access to your library, so we'd be glad to help out! 

 

There is a couple of steps which have been proven to help out:

 

  • Log out of the phone app. Close and reopen the phone app.
  • Log into the phone app and go to devices and connect to your Quest.

 

If those don't seem to help, feel free to reach back out for some further support! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again, @DJERALD.Russia! Just checking in to see if the previous steps seemed to help out. If not, feel free to reach back out for some more possibilities!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Oculus support, Only a pity reset to factory settings helped me.