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Problem access to store and log in to app

tavit4
Honored Guest

Hello, 

I have a problem to access the store in the quest 2,continuously loading also can't not log in to rec room and vr chat.

3 REPLIES 3

Das.Bearski
Rising Star

What software version are you on?

 

have you tried updating with the pc update tool?

I know just enough about tech to look like I know what I'm doing.

the problem I’m having is when I try to go to the store in the meta quest 2, it stuck on loading. I update it to the last firmware available. Also when I try to login in rec room and vrchat, there is an error and I can’t login. I try using my quest at my friend’s house but the problem is still there although can use the browser and YouTube without having any problems.

core.492307
Explorer

Solution for Accessing Store and Logging into Apps on Meta Quest 2

  1. Check Software Version: Ensure your Meta Quest 2 is updated to the latest firmware. If it's not, update it.
  2. PC Update Tool: Try using the PC update tool to apply any available updates.
  3. Network Issues: Verify your internet connection is stable. If the problem persists at different locations, it might be a device-specific issue.
  4. Factory Reset: As a last resort, consider performing a factory reset on your Meta Quest 2.

 

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