03-25-2023 09:13 AM
Hello,
I have problem setting up my new Meta Quest 2. When starting the process to setup the device and pairing with my phone, on my phone it asks to enter a 5 digits code. On the oculus the code that appears is an 8 digit codes.
What I'm I supposed to do with that?
03-26-2023 01:42 PM
Hey @master_chiefEth. We know how troubling it can be to have issues with setting up your headset. Luckily we are here and we'll be do all that we can to get this working for you.
We'll like for you to factory reset your headset with these steps.
Can you also uninstall and reinstall the mobile app? We look forward to your response and figuring this all out.
03-27-2023 01:48 PM
Hey again @master_chiefEth. We are just reaching back out to ask how those troubleshooting steps we gave you yesterday helped your headset issue. We look forward to your response and figuring all of this out.