My headset self updated itself to v71 earlier this week and I typically use my Meta Quest 3 to watch YouTube/Netflix while my spouse is asleep next to me. I use bluetooth headphones to isolate the noise to myself. After the firmware update I noticed when watching video content through any of my installed browsers, the video will just be a stationary picture. I noticed if I disconnect the bluetooth headphones, the picture will begin to move or work normally, then if reconnecting the bluetooth headphones, the video will start stuttering until it freezes.
I've tried resetting the headset and I've also tried updating to v72 PTC and the same issue persists. Has anyone had a similar issue?
Sorry to hear you're having trouble with the audio but thank you for letting us know about the issue. Can you file a bug report and also let me know what headset you are using so I can relay that to our team? Thanks!
Same issue here with my Sony WF-1000XM4. I think it's since the v71 update. Weird is - playing games doesn't have the problem (yeah yeah, I know - huge latency is still there but at all - it works). YT app works well too. So the problem is only when watching some videos with the browser (any kind of browser).
the Quest 3 software has trouble processing high quality audio with the Sony and Lenovo (maybe others too) headphones. When I connect my cheaper WF-C700N, the videos will play normally. To get it to work normally with my Link Buds S, I have to open the Sony “Sound Connect” app through my phone. My Device -> Device Settings -> Bluetooth Connection Quality -> Prioritize Stable Connection. The higher quality audio codec appears to make the video stutter on the Quest software.
Hi, noticed the same issue with v71 and v72 and Sony WH-1000XM5. Using built-in audio, there is no issue when watching video in the Browser (e.g. YouTube). However when connected to Bluetooth audio, the video in the browser will be slow (1FPS) and audio will get clipped. This will also happen with other browsers like Wolvic (Geko or Chromium), Opera, Edge...
Temporary solution:
Open theBrowser
Navigate tochrome://flags
Search forAAudio Outputand set it toDisabled(default is Default)
Re-launch theBrowser
Check if video works fine in the browser (e.g. YouTube)
Looks like the culprit is the Android Audio library through which the audio seems to be processed by default in any of these browsers.
Video will play normally in other applications, e.g. YouTube. Issue only occurs in browsers.
Quick update - this looks to be fixed in the current PTC - version 72.0.0.530.347, runtime version 72.0.0.531. Information was provided by the Wolvic developer Sergio Villar.
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