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Problem with “Use this code to connect to your headset”

thyBoogun
Honored Guest

I finally got a head strap for my quest 2 for Christmas and I finally booted up my headset. I now can’t go to my setting to connect to the Wi-Fi and I can’t go to any menu at all. It is just this stupid screen that says use this code to connect to your headset. I try pairing my phone to my headset but it won’t pair. Please help!

3 REPLIES 3

jguillen1990
Honored Guest

Same exact problem with me I tried everything occulus has recommended and they keep saying the same thing over and over

MetaQuestSupport
Community Manager
Community Manager

Hey there, @thyBoogun & @jguillen1990. We certainly know how important it is for you to be able to get connected with your headset. Rest assured, we will do our best to get you both back in the game. With that being said, one of the things we would like you to do is perform a factory reset on your headsets. We have shared the steps below:

 

To perform a factory reset using your phone:

 

  1. Open the Meta Quest app on your phone.
  2. Tap Menu then tap Devices.
  3. Tap the headset connected to your phone.
  4. Tap Headset Settings then tap Advanced Settings.
  5. Tap Factory Reset and then Reset.

To perform a factory reset using the headset:

 

  1. Turn off your headset.
  2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
  3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  4. Use the volume buttons on your headset to highlight Yes and press the power button.

Please keep us posted on your progress, and if this does not work, we can move forward in the troubleshooting process. Thanks, and have a wonderful day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again, @thyBoogun & @jguillen1990. We wanted to follow up with you and see if you had been able to follow the steps we provided? Please reach back out to us and let us know if we need to look into this issue further with you or if the issue is resolved.
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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