cancel
Showing results for 
Search instead for 
Did you mean: 

Problem with app updates

lilysmile_17
Honored Guest

I’ve been having an issue with a specific game on my quest where it is supposed to update but it sticks on “queued” even though nothing else is downloading. Is this because of my quest itself having issues or do I need to uninstall and reinstall the game (which I would rather not do since I’m afraid I will lose my progress)? Btw the game in question is Gorilla Tag if that helps.

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there, @lilysmile_17. We see you are having some issues updating Gorilla Tag. We would love to see if we can help you get back into the swing of things! First, for the most part, Gorilla Tag specifically uses server-based accounts, and account information, such as what hats, skins, or shiny rocks you have purchased or unlocked, should be safe when uninstalling the application from your headset. Please let us know if you have any further questions, and we'd love to assist you again.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @lilysmile_17. We see you are having some issues updating Gorilla Tag. We would love to see if we can help you get back into the swing of things! First, for the most part, Gorilla Tag specifically uses server-based accounts, and account information, such as what hats, skins, or shiny rocks you have purchased or unlocked, should be safe when uninstalling the application from your headset. Please let us know if you have any further questions, and we'd love to assist you again.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?