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Problem with app updates

lilysmile_17
Honored Guest

I’ve been having an issue with a specific game on my quest where it is supposed to update but it sticks on “queued” even though nothing else is downloading. Is this because of my quest itself having issues or do I need to uninstall and reinstall the game (which I would rather not do since I’m afraid I will lose my progress)? Btw the game in question is Gorilla Tag if that helps.

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there, @lilysmile_17. We see you are having some issues updating Gorilla Tag. We would love to see if we can help you get back into the swing of things! First, for the most part, Gorilla Tag specifically uses server-based accounts, and account information, such as what hats, skins, or shiny rocks you have purchased or unlocked, should be safe when uninstalling the application from your headset. Please let us know if you have any further questions, and we'd love to assist you again.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @lilysmile_17. We see you are having some issues updating Gorilla Tag. We would love to see if we can help you get back into the swing of things! First, for the most part, Gorilla Tag specifically uses server-based accounts, and account information, such as what hats, skins, or shiny rocks you have purchased or unlocked, should be safe when uninstalling the application from your headset. Please let us know if you have any further questions, and we'd love to assist you again.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!