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Problem with beat saber

superpiero.255466
Honored Guest

Hi, I'm having problems with beat saber after Oculus reset! Beat saber was included with bundles but now after Oculus reset I'm not able to reinstall the game!

9 REPLIES 9

MetaQuestSupport
Community Manager
Community Manager

Hey @superpiero.255466, we understand you're having an issue with a missing game and know how bothersome that could be, let's solve this issue out!

First, could you verify you're on the correct account? From time to time some users may be logging into the wrong account without realizing due to the multiple sign in methods that we've got in place. Please be sure to sign-in using the Facebook option if your account is linked to your Meta account.

If you've tried all sign-in methods and the account continues to show no game, please shoot us a message through PM so we can take a better look at this for you. Select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I Partially solved the problem, best was redeemed in an other account Vin Jones with mail xxxxxxxx@gmail.com! Is there a possibility to transfer in the SuperPiero 

Beat Saber was redeemed in Vin Jones account linked with xxxxxxxxx@gmail.com! Is there a possibility to transfer in the new account? xxxxxxxxx@gmail.com is blocked on fb

Hey suerpiero.255466, we can't transfer games from one account to the other but there are other ways we can go about this. If our Online Support can collect specific info from both accounts to verify they are yours, they may be able to resolve this for you. You can create a ticket with them using this link here.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Apparently I'm having a similar problem. There was an update and then Beat Saber just wouldn't work. I tried reinstalling it would get to about 20mb and then it would stop and never finish. Is there a way We can fix this?

Oh no @DarkingtonSlade! We know how fun Beat Saber is and we don't want you missing out on that. Not to worry because we'll be more than happy to assist you with this. 

 

Can you please try rebooting your headset with these steps?

 

  1. Turn off your headset.
  2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
  3. Use the volume buttons on your headset to highlight Boot device and press the power button.
  4. Use the volume buttons on your headset to highlight Yes and press the power button.

After that please try to install Beat Saber again. We look forward to your response and seeing how this helps.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi, Sadly this did not work. Would you have any other Solutions?

Thanks for reaching back out and letting us know that. Since that didn't work, we'll like for you to try doing a factory reset. Before we do that, we'll like for you to enable Cloud Backup so that you won't lose any of your saved data. 

 

To enable Cloud Backup, please do the following. 

 

  1. Put on your headset, then hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
  2. Select Settings.
  3. Select System, then select Backup.
  4. Select the toggle next to Cloud Backup to turn Cloud Backup on.

After that, please follow these steps to do a factory reset. 

 

  1. Turn off your headset.
  2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
  3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  4. Use the volume buttons on your headset to highlight Yes and press the power button.

Please reach back out and let us know if does the trick.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey again @DarkingtonSlade. We are just reaching back out to see if you were able to do our troubleshooting steps we sent yesterday. We look forward to hearing back from you whenever you can.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!