12-03-2022 04:19 PM
Hi, I'm having problems with beat saber after Oculus reset! Beat saber was included with bundles but now after Oculus reset I'm not able to reinstall the game!
12-03-2022 08:51 PM
Hey @superpiero.255466, we understand you're having an issue with a missing game and know how bothersome that could be, let's solve this issue out!
First, could you verify you're on the correct account? From time to time some users may be logging into the wrong account without realizing due to the multiple sign in methods that we've got in place. Please be sure to sign-in using the Facebook option if your account is linked to your Meta account.
If you've tried all sign-in methods and the account continues to show no game, please shoot us a message through PM so we can take a better look at this for you. Select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
12-11-2022 03:38 AM - last edited on 12-11-2022 12:58 PM by JamBox88
I Partially solved the problem, best was redeemed in an other account Vin Jones with mail xxxxxxxx@gmail.com! Is there a possibility to transfer in the SuperPiero
12-11-2022 03:40 AM - last edited on 12-11-2022 12:57 PM by JamBox88
Beat Saber was redeemed in Vin Jones account linked with xxxxxxxxx@gmail.com! Is there a possibility to transfer in the new account? xxxxxxxxx@gmail.com is blocked on fb
12-11-2022 12:03 PM
Hey suerpiero.255466, we can't transfer games from one account to the other but there are other ways we can go about this. If our Online Support can collect specific info from both accounts to verify they are yours, they may be able to resolve this for you. You can create a ticket with them using this link here.
03-20-2023 11:17 PM
Apparently I'm having a similar problem. There was an update and then Beat Saber just wouldn't work. I tried reinstalling it would get to about 20mb and then it would stop and never finish. Is there a way We can fix this?
03-21-2023 07:46 AM
Oh no @DarkingtonSlade! We know how fun Beat Saber is and we don't want you missing out on that. Not to worry because we'll be more than happy to assist you with this.
Can you please try rebooting your headset with these steps?
After that please try to install Beat Saber again. We look forward to your response and seeing how this helps.
03-22-2023 02:54 AM
Hi, Sadly this did not work. Would you have any other Solutions?
03-22-2023 07:43 AM
Thanks for reaching back out and letting us know that. Since that didn't work, we'll like for you to try doing a factory reset. Before we do that, we'll like for you to enable Cloud Backup so that you won't lose any of your saved data.
To enable Cloud Backup, please do the following.
After that, please follow these steps to do a factory reset.
Please reach back out and let us know if does the trick.
03-23-2023 07:50 AM
Hey again @DarkingtonSlade. We are just reaching back out to see if you were able to do our troubleshooting steps we sent yesterday. We look forward to hearing back from you whenever you can.