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Problem with game refunds on the oculus store: help me!

Honored Guest

I make this text via google translate, please excuse me for the mistakes.

I bought a game recently on the store and it's impossible for me to get it refunded even though I played it for less than 2 hours and bought it less than a week ago.

I keep getting the message telling me that the product is not eligible for refund and I couldn't find anything to help me on oculus support.

Has anyone else had/have this problem? If so, what can I do?


Community Manager
Community Manager

Hello there,


We would love the opportunity to help you resolve this.


We will however need to collect some personal information from you to do so.


Please use this link  and then click "Send a Message" to privately message us!  Please remember, you must be signed into the community first to send us a private message.


Once we have the necessary information, we will gladly look into this for you.



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Honored Guest

I'm having the same problem with a bundle.