02-04-2023 02:08 AM
Two days ago I started having problem with the quest link, prior to that everything was working fine, when I try to start a VR video from desktop chrome the Headset is stuck on loading screen, if I remove the headset I can see that the video start in chrome tab and not in the oculus quest headset.
I've tried to turn off and on again the oculus, reset the factory settings, updating the quest, windows and chrome but with no succes.
What else could I try?
02-05-2023 11:15 AM
Hiya there @Foxburning! We understand you are having issues with your Quest link. No worries, we can do our best to help you get issue situated. So we can get a better understanding of what is is causing this issue, could you please provide us with the following:
Once you get this information back to us we can assist you further. We look forward to hearing back from you.
02-08-2023 02:05 AM
►No, i do not receive any error
►I meet all the pc requirements
►My headset does work when not connected to the pc
►Yes, I'm usin a 3.0 USB port
►I'm using a USB A to USB C 3.0 for Quest 2
►Keyboard, mouse, Headset and gamepad
►The GPU driver are up to date, even the the windows one and the oculus too
Everything was working fine until 2-3 week ago.
See attached the screenshot of what I see from the VR headset when I try to start a quest link browser VR video.
02-08-2023 10:55 AM
Thanks for reaching back out and providing all of that information. We'll like to try manually uninstalling and reinstalling the desktop to get this fixed for you.
After you do that, please reach back out and let us know how that helped.
02-09-2023 11:30 AM
Hey we are just reaching back out to see if you are still having issues. We want to do all that we can to get this fixed for you. We look forward to a update from you!
02-09-2023 02:43 PM
Hey, I tryed once and it didn't work, but i'd like to retry once again when as soon as I'll have spare free time, I'll come back to you in a couple of days.
02-09-2023 03:03 PM
Thanks for reaching back out and providing that update. If doing that one more time doesn't do the trick, we'll like for you to go to our support website. Our support team will be better equipped to figuring out what else could be causing this.
We might need to take a look at your Logs, to gather your Logs please do the following.
Now once you get your Logs, please do not send them here. We don't have the necessary tools to look at them through here.
Once you get to our support website, a agent of ours will be more than happy to take a look at them and see what could be causing this.
We wish you the best and have a wonderful day.
02-11-2023 03:03 PM
I'm having this exact same issue but VR video won't play in headset browser either.
02-12-2023 11:27 AM
Hello, Jared. We are astonished to learn that your headset has audio but no display, and we are even more upset to learn that your web browser is malfunctioning, so please bear with us as we investigate this further.
02-12-2023 12:50 PM - edited 02-12-2023 12:52 PM
I'm having identical problems not being able to see VR capable videos in Chrome. I also am stuck on the loading screen as pictured above, my screen is identical. I'm pretty sure the last PC update has caused this because I had no problems previous to the update. I have tried the recommended fixes with no success.