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Problem with quest link video loading

Foxburning
Explorer

Hi,

Two days ago I started having problem with the quest link, prior to that everything was working fine, when I try to start a VR video from desktop chrome the Headset is stuck on loading screen, if I remove the headset I can see that the video start in chrome tab and not in the oculus quest headset.

I've tried to turn off and on again the oculus, reset the factory settings, updating the quest, windows and chrome but with no succes.

What else could I try?  

 

19 REPLIES 19

giora.kornblau
Explorer

videos played well for a while.. a couple of weeks ago started having the same problem - stuck on "loading" screen.

any solution?

 

Hey there, @giora.kornblau! We noticed that you are experiencing some issues with your Quest Link being stuck on a loading screen when trying to play videos. We definitely understand how immersion breaking something like that can be and we'd love to help you resolve this issue as quickly as possible! So we can get a better understanding of what is is causing this issue, could you please provide us with the following:

 

  • Do you receive any error messages? If so, can you share a screenshot of the error message
  • Have you checked to see if you meet the PC requirements?
  • Does your headset work when not connected to a PC?
  • Are you connecting your USB cable to a USB 3.0 port ?
  • What type of cables are you using ?
  • How many other USB devices do you have connected to your PC?
  • Ensure your graphics drivers are up to date. If not, please make sure you update them.

Once you get this information back to us, we'd be more than happy to assist you further! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

no messages

running on a strong pc with RTX3070

the headset works in all cases.. just not showing 3d videos

USB C

usb C high quality cable

~6 USB devices

all drivers updated 

Hey there @giora.kornblau! Thank you for reaching back out. We appreciate you letting us know all of this information. For this issue we recommend reaching out to our wonderful email, chat, and callback support team. Through these channels we have access to significantly more robust tools that are better suited for troubleshooting PCVR issues. Thanks!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I have exact same problem worked fined when I first got it but now any VR button on a video hangs at opening chrome or any other browser reset everything did factory reset uninstalled software cleaned everything and re did only way vr works in through 3rd party player can not just click vr button on pc and open in vr 

Hey there, @7racecar7! We don't like to see our users having this kind of issue. We know how important it is to get this checked out and get up and running again. Not to worry. We recommend connecting with us via our specialized team here. We'll be able to assist you better with this issue and find the reason why this is happening. We also suggest adding your PC log files to the ticket. This will be a great help to us in our research. If you need assistance creating a ticket, please let us know!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello 7racecar7 We are checking on you to see whether you still require assistance with the Quest link. If so, don't hesitate to get in touch with us.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Good day, 7racecar7! Please don't hesitate to get in touch with us if you still need assistance with your link while we check in on you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

mrexplody
Explorer

I'm having the exact same issue - Videos stuck on loading for about 2 months now - I had a look at the Windows Event Logs last time and found Application Errors triggering when loading with the below:

Faulting application name: chrome.exe, version: 110.0.5481.178, time stamp: 0x63f515b6
Faulting module name: RuntimeIPCServiceClient_64.dll, version: 0.0.0.0, time stamp: 0xa1a604e9

Client Log:

[chrome.exe (4400)] 06/03 09:54:45.626 {INFO} [CAPI] ovr_Initialize success
[chrome.exe (4400)] 06/03 09:54:45.628 {INFO} [OXR] xrCreateInstance extensions: XR_KHR_D3D11_enable,XR_EXT_win32_appcontainer_compatible,XR_EXT_hand_tracking,XR_KHR_win32_convert_performance_counter_time

The same also happens fro Microsoft Edge (different faulting app path, same faulting module path)

Here's some more:

Application Event Log:

Faulting application name: chrome.exe, version: 110.0.5481.178, time stamp: 0x63f515b6
Faulting module name: RuntimeIPCServiceClient_64.dll, version: 0.0.0.0, time stamp: 0xa1a604e9
Exception code: 0xc0000409
Fault offset: 0x0000000000098e75
Faulting process ID: 0x0x1130
Faulting application start time: 0x0x1D94FB57AFB95F1
Faulting application path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Faulting module path: C:\Program Files\Oculus\Support\oculus-runtime\RuntimeIPCServiceClient_64.dll
Report ID: aae36c2f-45b0-4605-8b6b-12bbf8907ed8
Faulting package full name:
Faulting package-relative application ID:

OculusClientLog:

[chrome.exe (4400)] 06/03 09:54:45.626 {INFO} [CAPI] ovr_Initialize success
[chrome.exe (4400)] 06/03 09:54:45.628 {INFO} [OXR] xrCreateInstance extensions: XR_KHR_D3D11_enable,XR_EXT_win32_appcontainer_compatible,XR_EXT_hand_tracking,XR_KHR_win32_convert_performance_counter_time
[chrome.exe (4400)] 06/03 09:54:45.629 {INFO} [OXR] xrCreateInstance 0x113000000001
[chrome.exe (4400)] 06/03 09:54:45.630 {INFO} [CAPI] ovr_Create_Impl called.
[chrome.exe (4400)] 06/03 09:54:45.630 {INFO} [HMDState] HMDState::CreateHMDState VsyncToFirstScanline = 0.006944
[chrome.exe (4400)] 06/03 09:54:45.632 {DEBUG} [HMDState] Using default profile default
[chrome.exe (4400)] 06/03 09:54:45.632 {INFO} [HMDState] IAD changed to 70.5mm
[chrome.exe (4400)] 06/03 09:54:45.632 {DEBUG} [HMDRenderState] UpdateGeneratedState: IPD = 0.0705203, IAD = 0.0705203, screen_sep = 0.0764923
[chrome.exe (4400)] 06/03 09:54:45.632 {DEBUG} [SharedMemory] Creating factory
[chrome.exe (4400)] 06/03 09:54:45.633 {DEBUG} [CAPI] ovr_Create_Impl VsyncToFirstScanline = 0.006944
[chrome.exe (4400)] 06/03 09:54:54.337 {INFO} [CAPI] ovr_Destroy_Impl called.
[chrome.exe (4400)] 06/03 09:54:54.337 {INFO} [CAPI] ovr_Create_Impl called.
[chrome.exe (4400)] 06/03 09:54:54.337 {INFO} [HMDState] HMDState::CreateHMDState VsyncToFirstScanline = 0.006944
[chrome.exe (4400)] 06/03 09:54:54.338 {DEBUG} [HMDState] Using default profile default
[chrome.exe (4400)] 06/03 09:54:54.338 {INFO} [HMDState] IAD changed to 70.5mm
[chrome.exe (4400)] 06/03 09:54:54.338 {DEBUG} [HMDRenderState] UpdateGeneratedState: IPD = 0.0705203, IAD = 0.0705203, screen_sep = 0.0764923
[chrome.exe (4400)] 06/03 09:54:54.338 {DEBUG} [CAPI] ovr_Create_Impl VsyncToFirstScanline = 0.006944
[chrome.exe (4400)] 06/03 09:54:54.338 {DEBUG} [D3D11_CliCompositorClient] CliD3D11CompositorClient::initialize 1
[chrome.exe (4400)] 06/03 09:54:54.338 {DEBUG} [KMTSyncObject] Creating KMTHandle 0xea874d20
[chrome.exe (4400)] 06/03 09:54:54.340 {DEBUG} [KMTSyncObject] Creating KMTHandle 0xea8757c0
[chrome.exe (4400)] 06/03 09:54:54.340 {DEBUG} [KMTSyncObject] KMTHandle::Create hDevice=0x40000080
[chrome.exe (4400)] 06/03 09:54:54.340 {DEBUG} [KMTSyncObject] KMTHandle::Create hContexts[0] = 1073742976
[chrome.exe (4400)] 06/03 09:54:54.340 {DEBUG} [KMTSyncObject] KMTHandle::Create hContexts[1] = 1073743680
[chrome.exe (4400)] 06/03 09:54:54.340 {DEBUG} [KMTSyncObject] KMTHandle::Create hContexts[2] = 1073744128
[chrome.exe (4400)] 06/03 09:54:54.342 {INFO} [D3D11_CliCompositorClient] CliD3D11CompositorClient initialized
[chrome.exe (4400)] 06/03 09:54:54.343 {WARNING} [CAPI] ovr_CreateTextureSwapChainDX_Impl: success.
[chrome.exe (4400)] 06/03 09:54:54.344 {DEBUG} [OXR] SetSessionState from XR_SESSION_STATE_UNKNOWN to XR_SESSION_STATE_IDLE
[chrome.exe (4400)] 06/03 09:54:54.344 {DEBUG} [OXR] SetSessionState from XR_SESSION_STATE_IDLE to XR_SESSION_STATE_READY
[chrome.exe (4400)] 06/03 09:54:54.344 {INFO} [TREX] Initializing system...
[chrome.exe (4400)] 06/03 09:54:54.345 {INFO} [runtimeipcapi [RUNTIMEIPC]] ipc_Initialize
[chrome.exe (4400)] 06/03 09:54:54.345 {!ERROR!} [multiinstancedetector [RUNTIMEIPC]] Multiple instances detected. This could mean your project is including RIPC incorrectly.
[chrome.exe (6808)] 06/03 09:54:54.785 {INFO} [CAPI] ovr_Initialize success
[chrome.exe (6808)] 06/03 09:54:54.786 {INFO} [OXR] xrCreateInstance extensions: XR_KHR_D3D11_enable,XR_EXT_win32_appcontainer_compatible,XR_EXT_hand_tracking,XR_KHR_win32_convert_performance_counter_time
[chrome.exe (6808)] 06/03 09:54:54.786 {INFO} [OXR] xrCreateInstance 0x1a9800000001
[chrome.exe (6808)] 06/03 09:54:54.786 {INFO} [CAPI] ovr_Create_Impl called.
[chrome.exe (6808)] 06/03 09:54:54.787 {INFO} [HMDState] HMDState::CreateHMDState VsyncToFirstScanline = 0.006944
[chrome.exe (6808)] 06/03 09:54:54.789 {DEBUG} [HMDState] Using default profile default
[chrome.exe (6808)] 06/03 09:54:54.789 {INFO} [HMDState] IAD changed to 70.5mm
[chrome.exe (6808)] 06/03 09:54:54.789 {DEBUG} [HMDRenderState] UpdateGeneratedState: IPD = 0.0705203, IAD = 0.0705203, screen_sep = 0.0764923
[chrome.exe (6808)] 06/03 09:54:54.789 {DEBUG} [SharedMemory] Creating factory