So I am texting this because Everytime I turn on my VR, it shows me a gray screen even tho I haven't used it and I'm trying to put my account, but it won't let me because it says connect with network I tried and it doesn't work .
Thank you for bringing this to our attention! We see that you are having some issues with your screen while playing. If you have not tried so already, please reboot your headset. If that has no effect on the issue, then please perform a factory reset. Please click here for instructions on how to factory reset the Oculus Quest.
Make sure that your Oculus Quest is fully charged when you perform the factory reset. The factory reset will remove all data. Your apps from the Oculus Store can be downloaded again afterwards. However, if you have transferred any personal files from your computer to your headset, they will be permanently removed. If you would like to backup any personal files from your Oculus Quest before the factory reset, please click here for instructions on how to transfer files to and from your Oculus Quest and your computer. Once the factory reset is complete, please test your headset again and let us know if that changed the issue at all.
If issues still persist, then please let us know and clarify for us whether the issue happens right away or after longer sessions of use.
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