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Problem

srousy
Honored Guest

Problem with paring got the headset in 2021 tried everything

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there @srousy! We know how it feels having pairing issues, that's definitely never fun. We're here to help you out and get you back into the world of VR! We'd like to know more about your situation, so we can figure out the best way to move forward. Please answer the following:

  • Which headset are you using?
  • Do you have WiFi and Bluetooth enabled and connected? You'll want to ensure your headset and mobile device are connected to the same network
  • Have you already tried any troubleshooting steps? Such as uninstalling and reinstalling the app
  • Are you seeing a code when trying to pair?

We look forward to your reply!

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