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OscarCarter26
Honored Guest

Hi my sons new meta quest 3S is brand new today and was working earlier but now no games will load the Jurassic world one turns on but doesn’t let you press start and also gorilla tag is the same . Can somebody help 

1 REPLY 1

oculusness
Consultant

@OscarCarter26  normally the sensible option would be to factory reset the headset. BUT, if you take two seconds to glance over the 'get help' forum, you'll have seen that currently a software update is borking headsets.  So, it depends on if you're feeling lucky or not. If it does die, you can always return it to the store you bought it.

https://communityforums.atmeta.com/t5/Talk-VR/Unacceptable-Response-to-Software-Update-Breaking-Devi...

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
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