Problems when adding a new user to Quest 3

[WhitakerKKD]

I'm trying to add a second user to my Quest 3.  On auth.meta.com, it wants me to enter a code from my device.  On my Meta Quest app it ALSO wants me to enter a code to pair, even though it already paired.  I've not received any codes.  On my Quest the screen says to go to auth.meta.com to read about safety, and I can't get rid of that screen even rebooting it.  As soon as I click on the second account after re-boot, it goes straight to that screen again.  Can anyone help me with this?

[WhitakerKKD]

I figured it out

[MetaQuestSupport]

Hey there, @WhitakerKKD! We're glad to hear your were able to get another account successfully added to your headset! By the way, for more information on adding additional accounts, you can check out this article. Should any further problems pop up at all, please don't hesitate to let us know! We definitely want to do everything we can to make sure your VR gaming experience is thriving! 

[NerdyKelleyKrew]

I'm having the exact problem as above. I've looked at the article but it's of no help. We can't figure it out 

[MetaQuestSupport]

Hey there, @NerdyKelleyKrew! We want to make sure that you're able to add another account to your headset. Let's work together to get to the bottom of this!

Can you clarify how many digits the codes are that each are asking for? This will help us determine what you will need to do to get the required codes for both prompts!

[NerdyKelleyKrew]

It's asking for an 8 digit code but there's no code to be found and there's no option to even cancel or exit so it's stuck at that screen. 

[MetaQuestSupport]

Thank you so much for the additional information. Are you able to take pictures or screenshots of the different screens that you are experiencing (mobile, headset, web browser)? Please ensure there is no sensitive or personal information included in the screenshots. We'd love to take a closer look.

[MetaQuestSupport]

Hey @NerdyKelleyKrew! We are following up with you. Are you still having issues with adding a user to the headset? We do have this public article that will walk you thru on how to add additional accounts to your headset. If you still need assistance reach back out to us.