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Problems when reconnecting Quest 2 to PC via Air Link

Lloydster
Honored Guest

In order to reconnect my Quest 2 to my PC via Air Link I have to remove all devices and then re-add them.

My latest attempt to do this did not succeed, so the problem is now somewhat worse.

I note that my "version information" shows numbers beginning with "65", so am concerned that the Quest 2 needs to be updated to version 66, but is failing to do so.  I have automatic updates enabled, as well as the "wake up to install updates" setting enabled.

I would really appreciate any assistance that you can offer.

Many thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

NomadsAnIsland
Heroic Explorer

There is bug in v65 that the headset (Quest 2&3) loses the pairing to the Link app after rebooting the headset.

The workaround for now is to go into system setting - quest link - disable link - enable link - launch link - use air link and pair the headset.

You have to do this every time after restating your headset.

Supposedly a fix was released on 6/13 but no one seems to gotten it yet.

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7 REPLIES 7

DrMogz
Honored Guest

yep, same issue

NomadsAnIsland
Heroic Explorer

There is bug in v65 that the headset (Quest 2&3) loses the pairing to the Link app after rebooting the headset.

The workaround for now is to go into system setting - quest link - disable link - enable link - launch link - use air link and pair the headset.

You have to do this every time after restating your headset.

Supposedly a fix was released on 6/13 but no one seems to gotten it yet.

Hey there, @Lloydster and @DrMogz! We see that @NomadsAnIsland has provided you with some helpful troubleshooting steps that might resolve the issue you both are experiencing. If you both are still having issues and it did not resolve anything, do not hesitate to reach back out to us. We would like to invite you to send us a private message, so that we can take a better look into your account. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Thanks Nomads.  That workaround is excellent! 👍

I initially went into "Quick Settings" on my Quest 2, but then realised that you have to go to System Settings - Quest Link, exactly as you state.

Obviously linking and re-pairing every time isn't ideal, but I can now use my Quest 2 again, so thank you very much for that. 😊

Here's hoping that an actual fix is released soon. 🤞

NomadsAnIsland
Heroic Explorer

Just updated to v66. Problem still exists but at least you no longer have to disable link and re-enable in System Setting. You can initiate pairing without that step. As I recall this was the exact behavior when Air Link was still experimental.

Thank you, @NomadsAnIsland, for sharing how things are appearing for you since the update. While we're happy to see some progress, we would like to know more about how the headset and PC appear when attempting to connect to Air Link. We're dedicated to working to allow everyone to have a smooth PCVR experience, so we'd love to learn more! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello, hello, @NomadsAnIsland! Be sure to back to us with further details if you still need assistance. We'll always be glad to hear from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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