Problems with Remote Desktop when connecting to PC/Win11

[Majoasi]

Hi, together!
I've been trying to connect to my computer at Horizon Workrooms for a few days.
When I start Meta Quest Remote Desktop (3.15.2.113 from 16.09.2024), I first have to log in to my Meta account in the browser and am then taken back to the app. This message appears there after a short time:
Something went wrong. Please wait 2-5 minutes and try again.
After 2-5 minutes and re-authentication, the same thing happens.
Meanwhile, my Quest under Horizon Workrooms (V71) is searching for computers.
Both devices are in the same network, the Quest can be pinged with a delay of approx. 70ms.

Do you have any advice or a solution as to how I can connect both devices?

[MetaQuestSupport]

Hey there!

We understand that you are unable connect to Horizon Workrooms for a period of days, we would love to look into and address this issue that you are facing as we understand how important Horizon Workrooms may be to your workflow. 

There are a few questions we'd like to ask you:

1. Has this issue occurred before? Or is the the first time you have encountered this issue?
2. Have you updated the Horizon Workrooms Application to the latest version? latest version -> Link

Here are some steps we'd like you to try:

1. Check your Firewall settings on the PC
2. Update Workrooms to the latest version
3. Update the Quest 3 to the latest version
4. Connect your headset to Wi-Fi via the 5GHz band if available
5. Connect the headset through a USB cable
6. Try to reboot your router
7. Ensure that you're router's software is up-to-date

Here is a link for more information on connecting PC in Meta Horizon Workrooms -> Link

If none of these steps work or you need further assistance please privately message by selecting our name to get to our profile page, or click here: Support

Next, click "Send a Message" to privately message us! 

Please remember, you must be signed into the community first to send us a private message.

[mojai_hk]

My case is even worse, I cannot install the newest Meta Quest Remote Desktop on my windows 11 pc

[MetaQuestSupport]

Hi @mojai_hk, 

Thanks for bringing this issue to our attention!

We are sure you are eager to resume your VR experience as soon as possible, so let's try and find a solution. Are you receiving any error messages when trying to install the latest version of the app? If so, would you mind telling us the type of error message?

Additionally, please ensure that:

• You have enough available space on your PC's C: drive to install the app.
• The drive contains a dynamic partition.
• The drive is formatted in a format other than NTFS.
• Your antivirus software and Firewall/Proxy configurations are disabled during the installation process.

We hope this guidance will prove successful in helping you to resolve your issue. However, if the issue persists, then don't hesitate to let us know and we will be happy to further assist you!

[mojai_hk]

I think the problem is installing device, I saw the install progress bar going backward while installing. I saw the meta virtual monitor in the beginning, but it went backward while the meta virtual monitor become a "unrecognised device" on my windows device manager

[MetaQuestSupport]

Hi there, 
 

We understand Remote Desktop is still not installing properly. We know how frustrating this issue is, so rest assured, we are here to help!

Can you confirm if you have tried the previously mentioned troubleshooting steps?
If you have and you're still having issues, here is an article which may be of use to you.

We hope this helps! If you're still having trouble, just shoot us a DM and we can investigate this further together.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.