Problems with confirming account

[lola.310065]

My son has to confirm his account, but everytime he tries that, the progress stops and he cant finish it.

Now it said to make a new accout, we tried that but now we are stuck in the progress.

Its making me crazy that it doesnt work and the accout, for the second time will be delete. What will cost me another ammount of money.

Is there anyone who can help us, because we cant contact anyone.

Account name: burpy.10287

But now the account name is Lola 

But at his app its still burpy.

Please help us!!!!!!

[MetaQuestSupport]

Hi there,

Thanks for reaching out to us.  We would love to look into this issue for you. Could you please reach out in private as we will need to ask for personal information?

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Thank you in advance.

[MetaQuestSupport]

Hi there,

We are just checking if you still need support?

Please do not hesitate to reach back out if you do as we are always happy to help!