Hi, When trying to wake up my Quest 3, I've had several issues :
1. Sometimes, the "unlock pattern" prompt appears, but not my hands, not controllers, giving me no way to actually unlock. When I long press the power button, the choice between "restart", "power down" and "cancel" appears, as well as my hands and/or controllers. But if I choose "cancel" and go back to the "unlock" screen, they disappear again. Only restarting the headset fixes the issue.
2. Using Virtual Desktop, when I take off the headset, it goes to sleep after a moment as it should. But when I put it on again, I get the full passthrough view, without any prompt to unlock the headset at all. The home button doesn't make the oculus bar reappear, nor gives me the choice to quit or resume using the App. A long press doesn't do anything either. Same as point 1, I can only restart the headset to use it again.
As a VR developer, I use the headset all the time, which makes these issues extremely annoying. I think they started appearing on v64.
We're sorry to hear you have been experiencing this with your device, we know how frustrating it can be! In this situation what we recommend are these steps here:
Hey @fchiron! We understand that your device is not functioning the way it should, and we want to work together to fix this. We can see that the reboot fixes it for a short period of time, but it does not completely solve the issue. We understand that this is not ideal, and we want to get some more information about your account. We want to get you into a private message in order to get essential personal information. Please click here in order to get a private message. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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Hey there, @fchiron! We are glad to see you have found a work around to prevent having to reboot the device to get back to a workable state. As for the situation that is causing this, the best thing to do at this point if the previous troubleshooting has not helped, would be to submit a bug report through the in headset tools. You can find the step by step instructions for reporting a bug here.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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