I havent logged into my mobile app in a long time and wonder if my account was hacked but i just got a quest 3 and trying to set it up but when i log in, i get the following message
social features have been temporarily disabled your profile has been restricted because you didnt follow the code of conduct. You cant use social features for placeholder
When i click ok, it just closes the app and i cant proceed.
What is this, how long am i restricted and what can i do to resolve?
Hi there @edkwon23! We know having troubles logging in can really take the fun out of VR, so we'd be glad to lend a hand with that! Feel free to shoot us a PM, and we'll take a look into this for you from our side. Simply select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back from you!
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Hey, hey @edkwon23! We're checking in to make sure you were able to get your profile back in working order, or if you've run into any further trouble with that at all. No user should have to deal with lost access for long, and we want to make sure everything went smoothly for you along the way. Please don't hesitate to reach back out with a PM, as we'd love to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hiii excuse me I’m having a similar issue, but it says for me “ur profile is restricted for not following code of conduct” but when I click on why it says I’m in good standing and followed code of conduct, I would love if you could give me any way to fix this issue.
I am just experiencing the exact same issue. Having a couple other issues aswell. All of a sudden today I can't download or update anything. Turned on my quest 3 to play some games and the game I was trying to play needed an update. Hit update and it loaded for a second, then displayed 0mb - 5.8gb. Then went back to saying update as if I didn't already hit it. Unable to get it to update no mater what I do. Also can't download anything. Went as far as doing a factory reset. After a factory reset I still can't download anything and when I go into immersive mode it's just a black screen with my task bar and hands/controllers showing. I was going through everything trying to figure out what is happening and then noticed when I clicked on my profile I have a pop up under my username that says "your profile is restricted fpr not following the code of conduct" when I click on the pop up it brings me to the settings menu where it says "your profile is in good standings". I have no idea what is going on and am really frustrated. Haven't owned this unit for even a month yet. Bought the meta case and elite strap with battery as I was enjoying it. Is this just a glitch that will be fixed with an update. I hope someone can help me or I will have no choice but to bring it back. My headset is borderline useless other then surfing the browser at this point. Since I factory reset it I don't have any games and it won't let me download anything. Please help Meta.
Hello there, @elmo.vr9, thank you for reaching out! We know how important it is to have any conflicting information cleared up. While we cannot lift any ongoing suspensions, if you could please send us a message from our Profile Page we would love to look into this for you further and see what we can find out about this as needed. We look forward to hearing from you soon!
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Hey again, @elmo.vr9, please feel free to reach out to us directly at any time from our Profile Page, we would love to review what we can further. Just let us know!
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