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jredd77
Honored Guest

My oculus wont load my profile I have tried to rest the wifi password but nothing is working 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @jredd77! We know how discouraging it is to not have access to your profile, so we'd love to help out! We see you're already tried resetting the wifi password which is great!

 

To confirm, could you please answer the following:

 

  • When was this first noticed?
  • What all troubleshooting has been attempted? (So to not repeat anything)
  • Have you recently tried to change your Oculus/Facebook password?
  • Were you prompted to login by the system?

 

There are also a handful of things we can test out:

 

  • Uninstall the Oculus app
  • Reboot your headset:
    • Turn off the headset.
    • Hold the Power and Volume Down (-) buttons simultaneously until the boot menu loads.
    • Use the Volume Buttons to highlight Boot Device and press the Power Button
  • Reinstall and login to the Oculus app

 

Let us know how that works out for you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey jredd77@ Just checking in to see if everything seemed to help out. If not, don't hesitate to hit us up anytime! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!