Profiles are not loading in mobile app on any network

[PenguinInChicago]

Odd on both my iPhone and iPad I can’t look at profiles at all. This is on WiFi and 5g no firewall etc

 tried logging out and uninstalling no luck 

 

[Choleni]

Hi @PenguinInChicago 🙂

maybe a bug? I saw another user with the same issue

Meta Horizon App Issue - Meta Community Forums - 1292330  

you should send a bug report

How to report a bug on Meta Quest | Quest help 

[d0gg]

@Choleni @PenguinInChicago 

Choleni has it exactly right, send in the bug report, let Meta know it is happening.

I am experiencing the same issue. All of the profiles are not loading.

[Choleni]

@d0gg  can you see your version of the app? Or can't you open anything?

I'm on version 304.0.0.9.109..... mine is working and loading profiles without issues.

[d0gg]

The app works with no issues, except for the user profiles not loading. 

I'm on an iPhone. Not sure where to find the version number of the app. 

The attached picture is what I see when I try to load a user profile. 

 

[Choleni]

Open the "burger" menu" right beside the search bar and scroll down

 

[PenguinInChicago]

Done 

[PenguinInChicago]

Same version 

 

[Choleni]

No, you are on version 305.....

I'm on version 304.....

[PenguinInChicago]

Oops you’re right