Its happened to 3 devices now, if i put the headset on. it gives me error or "cant track" and black screen, IF i move the headset back away from my face, it shows the VR environment but its stuck. If i move headset further away from my face then the environment gets unstuck and i'm able to turn my head in VR but as soon as I put the headset to the normal distance where it should be on my face it loses tracking... WHY is this happening?
Hi @CodedParticles. We see the issues you are having with your environment and how the tracking is not working as you expected. We would like to send you some tips and tricks on how to help with these issues.
Have you tried using your headset in a different room?
If you could give these ideas a go and let us know if they help any or let us know any troubleshooting steps you have already tried, we will be happy to continue to assist you further. We look forward to hearing from you soon.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello again, @CodedParticles. We just wanted to check in and see if you needed our assistance. Please reach back out and let us know; we will be here waiting for you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
the headset that had that issued was returned to the store. Got a new one and NOW... JUST NOW... THE SAME ISSUE.. the inside sensor keeps thinking when I have the headset on my head that its too close, then when I move the headset atleast a couple off inches off my face then it shows the VR environment, but then aggain I try to put the headset normally where it should fit on my face and tracking is lost.
YES, the lighting in my room is the same everyday, I use it in the same space, nothing changed in the physical space. the lenses are cleaned everyday, the outside cameras too. Nothing has changed except the fact that the sensor keeps **bleep**ing up.
reseting the device doesnt work and factory resetting is OUT OF THE QUESTION. That only makes device useless since you can't finish the set up because the sensor wont let you finish because it glitches the screen and cant nagivate or select anything to continue set up plus the set up screen never shows up only the environment.
the only thing I can do is use the Developer App to turn off proximity sensor and boundary and THAT keeps me inside VR BUT! The environment is fixed on my view, meaning the who environment moves with my head, the pointer dot is fixed in the middle. Controllers wont connect tho. neither hand tracking. AS of now that seems to be the main issue, proximity sensor and the boundary.
Thank you for the immediate updates! Have you attempted to play this in a different environment to note how things change/may change?
For this replacement device, what troubleshooting steps have you already since attempted? We definitely do not want you hearing the same programming over and over again, and are looking instead towards a better resolution that will help us narrow down once you are able to provide the troubleshooting steps already tried.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I have tried going to different areas and still does NOT work. Again it is not the sensors outside that seems to be the issue, its the proximity sensors between the lens inside the headset. With this headset I've only reset the headset, No factory reset because as I stated before, that process renders the headset useless and cant be used anymore.
RIGHT NOW I am able to access and VR environments because I turned off the proximity sensor using the "Meta Quest Developer Hub App" I also disabled the Boundary. by doing disabling those two things I am able to be inside the headset BUT AGAIN, can't control anything inside becuase the view inside is fixed in the middle. I am no going to try and reconnect the controllers and see if i can get them to pair.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
