cancel
Showing results for 
Search instead for 
Did you mean: 

Purchase failed. Error performing query

Anonymous
Not applicable
Had Stormland on pre-order and received an e-mail today saying Oculus is unable to process payment:

4iyjb8nl4pp9.png

Logged in, updated paypal option, no change - can't process payment.
Added credit card on file with same results:

wdhht80ovnds.png

Is this a temporary thing or I need to contact Support?

Cheers,
Mik
17 REPLIES 17

Anonymous
Not applicable
I am having the exact same issue. I tried PayPal and two credit cards. The issue is definitely on Oculus' end. I purchased another game without issue 

AGI27
Honored Guest
Hi,
I had the same issue, so I tried canceling my
pre-order, which worked; but now, when I try to purchase the game again, I get a similar error:

GraphQL server responded with error 1675030

The error appears both in the app and the web store.

Hendozero
Explorer
I'm getting the same issue as well. I tried re-adding my credit card but got the same result. Not much time left before the Stormland pre-order becomes just an order. 😞

Wildt
Consultant
Turns out this happened to me too ?

BastienFX
Honored Guest
I have pre-purchased Stormland and guess what? GraphQL server error.... but the payment went through and my PayPal was actually charged. Now the game has a label "Pre-Ordered" with a green check mark in the Oculus store but the game itself in my list of orders is reported as having a failed payment. I have already contacted the Support line and they are working on it. It looks like payment confirmations from PayPal are not reaching back the Oculus store.

Anonymous
Not applicable

STZ said:

I am having the exact same issue. I tried PayPal and two credit cards. The issue is definitely on Oculus' end. I purchased another game without issue 


Just like STZ I've tried using a credit card with no success, so not just PayPal issue as it seems. 


Submitted a Support ticket, will post here if they give me a solution. 

Wildt
Consultant
Got a "order processed" mail now ?

NeoEdo
Expert Protege
I received the same error. And on the webpage profile page it says failed. Though, if I go to the store, on the App itself, it says, "pre-ordered", and on PayPal it definitely charged, as well.
I received the usual 2 emails at first (thanks for the pre-order and the PayPal one), and then like an hour later I received the email MikDawg posted.

Just finished speaking with chat support about it and got the usual, "We will investigate the issue. This might a take a few days."
To that I replied, "...the game comes out Friday, so that defeats the purpose of pre-ordering."
My main concern is that I don't want to be charged twice since PayPal shows $39.99 was charged.

But I'm glad to see it wasn't just me. I literally bought Pistol Whip 2 days ago, so it must be an issue with Stormland.

Dr_Reed
Honored Guest
Yep, me too.
I have the green tick beside the pre-order in the Oculus store, money taken from my account but my order statement says payment failed.
I'll check back later to see if there is a change.

[edit]
I just got a conformation email to say that the payment has now been processed. 1 hour after purchase.
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?