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Purchased 4 MetaQuest 2 headsets on one account but can't set up and get the $50 credit for each one

WicketWorld1
Honored Guest

I purchased 4 headsets on one account. Each one came with a $50 credit. We are wanting to set them up to use them and purchase games/activities for each one using the respective credits. How do we do this when the account is only showing 1 headset and 1 credit of $50 (even though the receipt in the account clearly shows 4 headsets). Please advise on the steps in creating accounts (if we have to have separate ones) and each accessing the $50 credit) as we are new to these but need them for an event ASAP. Thank you!

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hi there, @WicketWorld1! We definitely don't want you missing out on using your earned credits to add to your VR collection, so we're so glad you've brought this to our attention! So we can take a look into this for you from our side, please shoot us a PM when you get the chance. Simply select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey, hey @WicketWorld1! We're checking in to make sure you were able to get that credit issue fixed, or if you've run into any further trouble with that at all. We'd like to make sure everything went smoothly for you along the way, so please don't hesitate to reach back out with a PM!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @WicketWorld1! This is definitely inconvenient to run into, and we'd love to do all we can to get you back in the action! We do see you reached out in PMs, and we're happy to continue there with you to get to the bottom of that issue. Please get back to us when your schedule allows, as we'd love to work further with you on this. Talk soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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