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Purchased Game Not Available In Library

OGLblazer21
Honored Guest

I Paid For This Game Yesterday And Now It’s Gone And Unavailable Even In Store And Launching From App Work

I’ve Reset And It’s Still Not There

 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello there, @OGLblazer21! We would love to further assist you with getting your game back into your app library. We will have to get some personal account information. We want to protect all our customers, so you do not have personal information out on the internet. We do ask that you use this link in order to send us a private message. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello there, @OGLblazer21! We wanted to reach back out and see if you are still having issues with not being able to see purchases in your library. We are here to help, and we hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!