06-18-202308:14 AM - last edited on 07-31-202406:59 PM by LaserDisk
I purchased an $100 Gift Card and my order says delivered but it never reached the desired email. I have talked to customer support to only be told they have no clue how long this issue will last. This is unacceptable to take customers money and we get no product in return.
Mzmystique - I have the same issue. I even asked customer support to cancel the order. But, they told me they can't cancel the order since it was delivered. I reminded them that nothing was delivered, so nothing was or can be claimed. This is exactly why credit card chargebacks exist. It is the only power we have as customers to not pay for something we never receive.
Hey @bri-guy! We're happy you finally received your code so you can access your gift card. We know how important gift codes are. Not to worry, let's see what we can do! So we can look into this further for you, could you please provide us with your ticket number? We look forward to your response!
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Hey there! We're just following up with you to see if you still need assistance. If so, please provide the information from our previous message and we'll assist. We hope you have a great day!
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Hello meta I bought a £40 gift card 2 hours ago and still haven’t received the code I did click as a gift but then put my email because I wasn’t sure if buying it for myself would work please tell me I can get my code or a refund I’m about to go to sleep but hopefully I will receive it by then if not I will be contacting you
Hello there, @markotheimagrint. We noticed you're having some trouble receiving your gift card. We know your purchase is important, and we want to get this resolved for you as quickly as possible so you can enjoy some new games. Please be sure to check your spam and junk folders in your email to see if they ended up there. If you still have not received it, please reach out to us in a private message so we can investigate further with you.
In order to PM us, all you need to do is select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember that you must be signed in to the community first to send us a private message. We look forward to hearing from you.
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Hey again, we just wanted to check in on you and see if you were still having trouble redeeming your gift card. We're happy to offer our assistance; all you need to do is let us know!
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Hi there, @delos.boyz8911406! Making sure you're able to receive your Meta Quest Gift Card is an absolute top priority for us, so thanks for bringing this to our attention! We do want to let you know that the Gift Card PIN and email may take up to five days to generate and be sent out to you if purchased digitally through our store. That said, we'd love to take a look into this for you and ensure that process is underway, so feel free to shoot us a PM when you get the chance! Simply select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back from you!
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