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Purchased Oculus 3 from third party seller, cannot factory reset device

JodieJodieJodie88
Honored Guest

From another party and can not factory reset due to a prior business account on this headset. Please help if possible. Not sure what the business account was nor do I know the prior owners email. Is there a way to factory reset this unit? Thank you in advanced.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there @JodieJodieJodie88,

 

Thanks for getting in touch with us at the Meta Support Team, we see you are having issues trying to perform a factory reset on your device.

To try and get you back into the Metaverse as soon as possible here is a handy guide to performing a factory reset, if your issue still persists after following that guide, please send us a private message so we can look into this issue further.

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Looking forward to hearing from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again @JodieJodieJodie88 

 

Just checking in to see if you still require assistance?

If so please don't hesitate to get back to us, so we can help you further!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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