Purchased a Gift Card but it never arrives.

[isaacaubrey]

In an attempt to get around the fact that i can't add a payment method, i tried purchasing a Gift Card so i could finally try out Desktop VR. I get the "Order Confirmed" mail and if i look at the tracking link, it says "delivered", but i never get the follow-up mail with the actual Gift Card in it. I was in chat with a CS rep for about an hour today and got that "Order Confirmed" mail sent to me again, but once again, the actual Gift Card never shows up. (we even tried an alternate email)

Unlike getting my Quest 3 order cancelled during Pre-Order, Meta is actually taking money out of my bank account this time. I bought a $25 card and they deducted the $25 from my account. So - CS is unable to help and it looks like my only course now is to get ahold of the bank and have them dispute the charge.

I've spent the last 3 days trying to get meta to let me add a pay option to my account and now i'm getting charged for something i never actually receive when i try a different approach. I make $60 an hour at my job have spent enough time this week dealing with this that i could have bought an additional Quest 3 if i was being paid for this headache. I'm trying to keep my cool here, but this is so incredibly frustrating i'm not sure what to do. 

So - aside from just griping - i'm going to ask for a refund on my Gift Card that i was charged for, but never received. If somehow i'm allowed to purchase apps and games for the Quest 3 while that's getting worked out, then cool - i'll shut up. If i'm still left in a situation where i can't purchase games, apps or even a Gift Card, then i'll send the thing back to Amazon and wait for the next Valve headset.

[Gripped1]

This is Azrah with Meta Store Support and always a delight to assist. I have compiled a report in order for our Team of Specialists to get this resolved soonest. I would like to thank you for your continued time and patience with us during this process. If you do have any further enquiries about our products, please do reach out to us at anytime. With this being said I shall still be keeping you updated if there are any changes. 

Warm Regards

Azrah
Meta Store Support

[Gripped1]

Thank you so much for coming back to us in regards to your concern. I really appreciated it.
We are going to need more time to have a look at this for you and as soon as there is an update, we will let you know. Your extended patience is very much appreciated while we get this done for you.
Sincerely,
Zarul
Meta Store Support

[Gripped1]

There are more and chats and WhatsApp messages, but you get the point.

[MetaQuestSupport]

We appreciate you showing us this information about the experience you're having with support. We apologize for the delay and we understand the urgency of resolving your issue, and would like to look into this further for you. We need to gather sensitive and important information from you so that we can look into this more thoroughly. Could you please include your support case number in a private message to us? 

We would be more than happy to investigate this for you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to seeing you there!

[Gripped1]

Latest of this saga, not even sure this is truly support and not some AI chat bot., but yeah thanks for the "support"

My name is Rose Anne, please allow me to fill in on behalf of my colleague to assist you in a timely manner. I am well please to assist you on this.

I understand that you purchased 2 Gift cards but the recipient still didn't receive the email. I know how important this is for you and we appreciate you bringing this to our attention. No worries, I'll do my best to help you with this.

I'd like to inform you that, we are currently experiencing issues with users are not receiving an email to redeem the Gift cards and we are aware of this current issue; therefore, we do not want to prolong this for you any further. Rest assured that our engineers are already working on a fix as we speak. No worries, we are still here, looking after the ticket and we haven't forgotten about you.

Please accept my sincere apologies for any inconvenience this matter has caused you, as well as my appreciation for your patience and understanding. We will send you an email with an update once the problem has been resolved.
Stay healthy and safe!

All the best,

Rose Anne

[AliceinVRworld]

Hey there @Gripped1 If you're currently still with a case with a specialist regarding the experience you're having I recommend staying connected with them. I am sure there is a reason why this is taking longer than needed and I can assure you they are working hard to get you back on track. Your patience is appreciated and your feedback as well. 

Just keep staying updated with the specialist and I am sure they will be able to get this settled for you as soon as possible! Hope everything gets fix! 

[Gripped1]

Day 14 of the same same.

[Gripped1]

Day 15, no refund, no resolution. Meta Gift Cards 0/10 would not recommend.

[Gripped1]

Day 16...... and the saga continues. No resolution, no refund.

[Gripped1]

Welcome to day 17. 

My name is Jamantha and I'll be assisting you on behalf of my colleague. 
Looking into this for you , I can confirm that your query is still being looked into. 

As soon as there is an update we will reach out to you. There is not yet a timeframe as to how long this will take but I can reassure you that our engineers are trying to get this resolved as soon as possible. 

I hope you understand. 
Regards, 
Jamantha 
Meta Store Support.