In an attempt to get around the fact that i can't add a payment method, i tried purchasing a Gift Card so i could finally try out Desktop VR. I get the "Order Confirmed" mail and if i look at the tracking link, it says "delivered", but i never get the follow-up mail with the actual Gift Card in it. I was in chat with a CS rep for about an hour today and got that "Order Confirmed" mail sent to me again, but once again, the actual Gift Card never shows up. (we even tried an alternate email)
Unlike getting my Quest 3 order cancelled during Pre-Order, Meta is actually taking money out of my bank account this time. I bought a $25 card and they deducted the $25 from my account. So - CS is unable to help and it looks like my only course now is to get ahold of the bank and have them dispute the charge.
I've spent the last 3 days trying to get meta to let me add a pay option to my account and now i'm getting charged for something i never actually receive when i try a different approach. I make $60 an hour at my job have spent enough time this week dealing with this that i could have bought an additional Quest 3 if i was being paid for this headache. I'm trying to keep my cool here, but this is so incredibly frustrating i'm not sure what to do.
So - aside from just griping - i'm going to ask for a refund on my Gift Card that i was charged for, but never received. If somehow i'm allowed to purchase apps and games for the Quest 3 while that's getting worked out, then cool - i'll shut up. If i'm still left in a situation where i can't purchase games, apps or even a Gift Card, then i'll send the thing back to Amazon and wait for the next Valve headset.
I do show that we're currently awaiting an update from the team on the issue you're experiencing, hence why you haven't heard back, but we'll be reaching back out to you there once we have an actual update for you.
I finally found a solution!!! Dispute the charge with your bank or credit card service and don't ever purchase a Meta gift card again. The most decent part of this terrible experience are the moderators on this forum.
Hey @Gripped1, I'm sorry to hear that it went on for so long but I'm happy to see you were still able to get your money back. If you run into anything else, I'd be happy to try and help personally.
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