07-20-202408:34 AM - last edited on 07-21-202407:57 AM by Chundvar
Hello everyone
I purchased a meta quest 3 to play beat saber with my significant other, being this is our second meta quest 3 she sent me a referral so that we could both enjoy the benefits of a free $30 on the account.
Once i got the meta quest 3 i purchased beat saber with the above mentioned funds which worked out really well for us. Night one we played for hours enjoying all that beat saber has to offer.
The next day i went to play beat saber and i could not connect to multiplayer servers at all. I started to look into the issue more and noticed, i had never received the purchase email from meta, AND the app was in my headset library, and in the store the only option i was given was to purchase it again or gift a purchase also.
Basically it was like i never purchased the app. So i decided to uninstall the app and reinstall to see if i could get connected to multiplayer again, no dice, the app will not even install any longer. It is in my library but will not install at all.
I have spent 2 full weeks now working with meta support over chat and email and the only answer they give me everytime is that - Engineering needs to look into this
- My frustrations with this are understood and understandable but they can give no timeline or update - I cannot purchase the game again as that will cause larger issues once this issue is resolved - I should just keep checking my headset each day to see if it is fixed
I have asked to work with a more senior person in support but I am told I have to send emails (which i have and they go unanswered)
This is incredibly frustrating that I have this device with the only purpose to play beat saber with my significant other and there is nothing more that can be done.
two full weeks without a single real answer from meta support, and the support team simply telling me to calm down and have patience during this time as engineering needs much more time to look into this issue so that it wont happen again to anyone including myself in the future.
While i agree that the root cause needs to be identified i have give meta support screen shots and full history of my account including proof of purchase on an app i am simply unable to use (install or otherwise)
Hi there, @Ophindor. Thanks so much for sharing your experience with the community. We absolutely know how important it is to have reliable customer support, as well as how it feels to have to wait for an update. We would be happy to take a look into your case with our support specialist team to let them know you are also reaching out here for more information and an update.
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As an update to this case for anyone with a similar solution.
Support did reach out almost 24 hours after the above update to let me know that the issue needs more investigation, the same response i have received everytime i have reached out. From looking into the forums further these issues typically take months to resolve
Further Update -- I have filed a complaint with the better business bureau on this issue as this is a $500 device, that is not functional for me to use and the support at meta has done nothing to assist
I am having the same issue... "Bounce Arcade" is showing "purchased" but in headset meta store but there is not download options and it's not showing in my Library.
