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Purchased game not showing in app library

siddharth2022
Level 2

Hi,

I purchased The Room. It's showing in purchase history and I never deleted it. Suddenly, it has disappeared from my app library without a restore purchase option. I have also created my Horizon account, as was required. 'Product details' section requires of me to pay again for the game.

As I've read, this is some sort of a glitch. Any known solution so far?

Help is appreciated.

Thanks.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there @siddharth2022! We know how it feels having games go missing, that's definitely concerning! We'd love to take a closer look into this for you, please click here or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you!

Hey,

I sent a private message, as required.