Hello @Jabalnaa. We'd love to assist you with this! Yes, we do need to make sure both device are synced togeher to get the full experieince. We can guide you with this if you follow the steps provided below:
After the initial software update is complete your headset should automatically pair with the Meta Quest app. If it doesn’t pair, enter the code you see in the mobile app to manually pair your headset. If you’re still unable to pair you can try the following:
Open the Meta Quest mobile app on a compatible mobile device. If the mobile app hasn't been installed already, it can download using the links below:
After opening the Meta Quest mobile app, if not already setup, continue the setup process which includes:
Signing into a Meta account
Setting up a VR profile
Adjusting preferences and privacy settings
Creating a store PIN
Adding payment information
Once the account setup steps listed above are completed, the app may prompt to select a headset. If not prompted automatically, go to Menu > Devices on the mobile app. Select the headset.
If the headset isn't listed, make sure that the mobile device has Bluetooth turned on. If the headset still does not appear, uninstall and then re-install the Meta Quest mobile app.
On the next screen, tap Pair. The headset will either pair automatically or ask for the pairing code that was displayed in the headset.
After the headset is paired, tap Wi-Fi or Controller Issues? and select the issue that you're having.
Follow the remaining steps displayed in the Meta Quest mobile app to resolve the issue.
We hope this was helpful. Let us know if these steps work or not and get you the results you're wanting. Looking forward to your respone.
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Hi again, @Jabalnaa! We just wanted to check to see if you still needed some help with getting your game to work and syncing your phone to the mobile app. If you are still needing some help, please don't hesitate to let us know!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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