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Purchased songs downloaded and not playing on Beat Saber

kanonphodder
Honored Guest

I purchased songs and downloaded them and played them before. When I tried to play certain songs that I had purchased and downloaded today it would give me a blank screen when I clicked play. In order to exit back to the menu I had to quit beat Saber and restart the app. I updated and restarted the Oculus 2, I guess it's called a meta quest 2 now, that I have and I checked for an update on beat saber and could not find one. It happened on different songs on different albums so it's not just one album or one song. Is there any way to fix this? 

4 REPLIES 4

KaydenHelper124
Protege

Greetings @kanonphodder

Try factory reset (Turn on cloud data to save data.) With this is still happening, get in contact with Meta to see how to solve this problem.

Choleni
MVP
MVP

Hi @kanonphodder 🙂

first I would try uninstall/reinstall the game....make sure cloud backup is enabled(normally it's set by default)

About cloud backup 

There was an beat saber update - OST 7 - 2 weeks ago, I think.

Maybe that messed things up?

If the problem persists after reinstalling the game, it may be needed to perform a factory reset as @KaydenHelper124 suggested.

Factory reset your Meta Quest headset 

You can also send a PM @MetaQuestSupport

click on the name to visit their profile page, then click the "send a message" buttton.

I hope your songs will work again soon.👍

MetaQuestSupport
Community Manager
Community Manager

Hey there, @kanonphodder! We appreciate you reaching out to us about the issues you're experiencing when trying to play the songs you recently purchased on Beat Saber. We'd love to lend you a hand, but @KaydenHelper124 and @Choleni—and thank you both for doing so, by the way—have already started pointing you in the right direction, so we'll follow them up. 

  1. Please uninstall Beat Saber and reinstall it.
  2. If the issue persists after reinstallation, then double-check that you have cloud backup enabled and perform a factory reset

In the past, Quest users who have reported similar issues have found resolution by performing a factory reset, but if it doesn't help you, we kindly suggest that you reach out to Beat Sabers developers by clicking here. As we previously stated, we'd love to lend you a hand, but since this issue seems to be related to in-app purchases, reaching out to Beat Games (Beat Saber's developers) would be the best option because we don't have any control over in-app purchases. 

 

We hope this helps! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there again, @kanonphodder! We want you to have the best VR experience possible, so we're checking to see if the steps we recommended helped you with Beat Saber. If they didn't, we still think it's best to reach out to Beat Sabers developers, but we still want to make sure there's nothing else we can do to help you. We're looking forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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