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Purchases

psyduckdacreeper
Honored Guest

Hello,

I had to factory reset our oculus because the App Store and browser were not working. Now none of the purchases and apps are showing up as I purchased. How do I restore them.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hello psyduckdacreeper,

 

Whenever you perform a factory reset on your Oculus Quest or Oculus Quest 2 devices it does erase all personal information as well as game and apps.

 

Not to fear! They are not gone forever, all previously purchased games associated with your account will be available.

 

You will however have to re-download your previously downloaded content.

 

Simply log in to your Oculus account, go to the app store and re-download your content.

 

 

If you ever need assistance in the near future, feel free to contact us directly through a private message or submit a support ticket with Oculus Support! 😎 https://ocul.us/ContactSupport

 

Thank you,    

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