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Purchasing on meta.com

Mcfly1202
Honored Guest

I went to purchase 2 new meta quest controllers on the meta store and for some bizarre reason my cards and my wife’s cards got declined and didn’t want to complete the transactions. I’ve sent a message to my bank to see if there’s some security feature on their end, and yes plenty of money for said purchase, or maybe it has something to do with meta idk. It’s very frustrating and annoying. Anyone have ideas???

3 REPLIES 3

kojack
MVP
MVP

I've had multiple Meta headsets trigger my bank's fraud warning, where they not only block the transaction but also disable my visa card until I call them (then everything is fine). But they've done it with things bought from other places too. I guess its better to be overzealous at protecting me rather than ignoring it.

 

Author: Oculus Monitor,  Auto Oculus Touch,  Forum Dark Mode, Phantom Touch Remover,  X-Plane Fixer
Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich
Headsets: Wrap 1200VR, DK1, DK2, CV1, Rift-S, GearVR, Go, Quest, Quest 2, Reverb G2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Mcfly1202! We definitely don't want you folks missing out on the wonderful world of VR gaming so we'd love to assist further with this order! When you get a chance, please send us a PM. You can select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Keep in mind, you must be signed into the community first to send us a private message. We're eager to hear from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello, hello, @Mcfly1202! We wanted to check in on those purchase issues you were reporting earlier. If you still need assistance, be sure to send us a PM right here. We'll always be glad to assist further! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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